Shipping policy

Shipping policy

Introduction

Welcome! At Menker., we are committed to delivering your orders promptly and efficiently. Please read our shipping policy carefully to understand our shipping practices.

Note: Be sure to click the hyperlink in your email to view your tracking. You can also copy your tracking number and enter it directly at www.menker.us/apps/track123 for the most up-to-date shipping status. Tracking updates may take 24-72 hours to appear.

Shipping Methods and Delivery Times

We offer a variety of shipping options to meet your needs:

  • Standard Shipping: Delivery within 5-21 business days.
  • Express Shipping: Delivery within 2-14 business days.

Delivery times are estimates and may vary based on your location and external factors.

Possible Delays

Due to ongoing freight congestion and occasional delays at customs warehouses related to import tariffs, some orders may take longer than expected. We appreciate your patience as we work closely with our fulfillment partners to ensure smooth delivery.

Order Processing Time

  • Orders are processed within 1-2 business days (Monday-Friday).
  • Orders placed after 12 PM PST or on weekends/holidays may be processed on the next business day.

Shipping Rates

Shipping charges are calculated based on the weight and dimensions of your order, and the shipping method chosen. Rates will be displayed at checkout.

International Shipping

We ship worldwide. International shipping rates and delivery times vary by destination. Customers are responsible for any customs fees, taxes, or import duties.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact our customer service team at support@menker.us within 7 days of the delivery date for assistance.

Incorrect Address

lease ensure your shipping address is correct. We are not responsible for packages delivered to an incorrect address provided by the customer.

Taxes and Duties:

Please note that placing an order with us does not cover any potential customs taxes or duties that your country may impose on incoming packages. It is your responsibility to handle these charges. If you need clarification on the rates, kindly get in touch with your country's customs office.

Important: Menker. cannot be held accountable for any delays caused by the customs clearance process in the destination country. The timing of releasing your package rests solely with the customs authorities, and we lack control in this matter.

Order Cancellation:

If you wish to cancel an order after payment, please contact us, and we will endeavor to assist you. However, we cannot guarantee cancellation due to orders being swiftly forwarded to the warehouse. If processing or shipping has already taken place, we are regrettably unable to cancel the order.