Refund policy

Refund Policy – menker.

At menker., we are committed to delivering high-quality products and a smooth customer experience. Please read our refund policy carefully before making a purchase.

1. Overview

We offer a 30-day refund policy, which means you have 30 days from the date of delivery to request a refund.

Please note:
We do not accept returns under any circumstances.
All approved refunds are issued without requiring the item to be returned.

2. Eligibility for Refunds

To be eligible for a refund, your request must meet the following conditions:

  • The request is made within 30 days of delivery

  • The item is defective, damaged, incorrect, or not as described

  • You provide sufficient proof, such as photos or videos, clearly showing the issue

We reserve the right to deny refund requests that do not meet these criteria.

3. Non-Eligible Situations

Refunds will not be issued in the following cases:

  • Requests made after the 30-day window

  • Minor issues that do not affect the product’s functionality

  • Damage caused by misuse, improper handling, or normal wear and tear

  • Incorrect shipping information provided by the customer

  • Change of mind or preference after receiving the product

4. Refund Process

To request a refund, please contact us at:

support@menker.us

Include the following information in your request:

  • Full name

  • Order number

  • Description of the issue

  • Clear photo or video evidence

Once your request is reviewed, we will notify you of the approval or rejection of your refund.

5. Refund Approval & Issuance

If your refund is approved:

  • The refund will be processed to your original payment method

  • Please allow 5–10 business days for the refund to appear, depending on your payment provider

6. Late or Missing Refunds

If you haven’t received your refund after the processing period:

  • Check your bank account again

  • Contact your credit card company or payment provider

  • If the issue persists, contact us at support@menker.us

7. Contact Information

For any questions regarding this policy, please contact us:

Email: support@menker.us

8. Policy Updates

menker. reserves the right to update or modify this Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on our website.

By purchasing from menker., you agree to this Refund Policy.